About us
Citizens Advice Reigate & Banstead is a local charity. We provide the advice people need for the problems they face, whoever they are and whatever the problem, to find a way forward.
Our goal is to transform the lives of our clients by empowering them.
Whether that’s practically, financially, or emotionally, to create a healthier and more caring inclusive community.
Our strategic objectives
Support and recognise the diversity of our community
- Focus on individuals at risk, in need, and most vulnerable.
- Empower clients to resolve their issues offering direct support if needed
Sustainability and growth:
- Secure funding to meet growing service demand.
- Leverage technology to enhance efficiency and reach.
Performance monitoring:
- Ensure our data shows an increasing impact, particularly for the most disadvantaged.
- Collaborate effectively with local partners to prevent financial instability and persistent debt.
Success indicators:
- Increased accessibility and outreach.
- Greater client satisfaction, with feedback showing positive emotional and practical outcomes.
- Measurable improvements in policy and practice based on our advocacy efforts.
Future focus areas
Address rising demand:
- Maintain services for all, while prioritising specialist support for those most in need.
- Analyse data to proactively address recurring issues and inform policy improvements.
Promote equity and inclusion:
- Enhance accessibility and inclusivity, both in the workplace and in-service provision, with a particular focus on marginalised groups.
Secure financial resilience:
- Build a flexible, skilled workforce capable of adapting to shifts in demand and funding.
- Strengthen infrastructure and partnerships to support long-term sustainability.
Key priorities (2024-2027)
- Change management: Adapt our service delivery to respond to external factors and evolving client needs.
- Resource development: Achieve financial sustainability by diversifying income streams and collaborating with partners.
- Impact: Increase public awareness of our work while expanding partnerships to enhance service delivery.
- Governance: Ensure compliance and secure external support for efficient service operations.
- People, equity, diversity & inclusion: Build an inclusive, motivated, diverse workforce that is adequately recognised and rewarded.