Research & Campaigns
With the right evidence, we show companies and the government how they can make things better for people.
We have a dedicated Research & Campaigns team that continuously analyse data, submit evidence and conduct sound research to identify issues that affect individuals and families in our community.
Citizens Advice are the statutory consumer watchdog for the energy and post industries, meaning we advocate on behalf of consumers in these markets. There are Policy campaigns and Awareness Raising campaigns.
Find a list of the current campaigns that Citizens Advice is working on, the impact we are trying to achieve and how you can get involved!
Some of the main issues we concentrate on
Universal Credit
We had a significant increase in Universal Credit issues since the beginning of the pandemic. We want to make sure the welfare system works for all those needing support.
Net Zero Consumer Protection
Tackling climate change is one of the most pressing challenges facing societies today. We’re asking the government to put consumers at the heart of plans to reach net zero.
Scams Awareness
We see evidence that scams exploiting the financial pressures that people are under are rising in number. Our advice and awareness campaign is empowering them to avoid getting scammed.
Energy Crisis
With energy prices soaring we deliver key advice to our clients, helping them save money, keep warm in the winter, choose the right energy provider and feel supported in difficult times.