Lost in lockdown

• Royal Mail parcels revenue beats letters for the first time.
• Citizens Advice online view-count for parcels advice more than doubles.

The expansion of online shopping in lockdown has produced notable headlines.

But growth in parcels business has also led to more delivery problems.

New research* shows nearly half of adults have had issues with deliveries since the lockdown began.  Over half say they feel more reliant on having goods delivered.

Our online information tells you what you need to know:

• If something you ordered hasn’t arrived
• If your item left with a neighbour has gone missing
• If you still want your order
• If you want to cancel your order
• If you’re not happy with the seller’s response to a complaint.

Check Our Advice Here

* Half of British consumers have had a parcel delivery issue since first March lockdown, Citizens Advice through Yonder Data Solutions, 16/11/20