How we help under pressure

Here is an actual online conversation* between 2 of our colleagues on a busy day last week.

It shows how the Citizens Advice team works together under pressure and why what they do is so important.

Adviser  Hi xxxx, good morning, can you call me asap.
Supervisor  Sorry…bit manic, dealing with an illegal eviction…will call soon as…
Adviser  Thanks, this is an eviction too. have to deal this pm…client lost his job.
Supervisor  Is the eviction imminent?  I’ve got appointments all afternoon.
Adviser  Urgent yes, landlord won’t discuss with him. he doesn’t have a solicitor.
SupervisorIs hearing set?
Adviser  Yes on xxxx.
Supervisor  Will call in 10.

Eviction ban ends: What renters need to know

* Edited only to protect anonymity