We help navigate a benefits maze

Our client, ‘David’, is a European national who has been living in the UK for some years but without settled status.

In early 2019 he was assaulted, received serious injuries and now suffers post-traumatic stress disorder.  The police were involved and he made a claim to the Criminal Injuries Compensation Scheme.  He used to work full-time but this is no longer possible.  He has a fit note but wants to work and has managed some part-time hours.

With his income severely reduced, David had come to rely on financial support from friends.  Late last year he asked us for help.

Our adviser first organised much needed food vouchers and encouraged him to apply for free prescriptions on grounds of low income.

Overall, David’s situation was confused.  He had been employed and self-employed.  He received Universal Credit for a while, but then heard he had been overpaid and had to appeal.

After taking specialist advice, we helped David navigate a benefits maze.

Eventually we established that he qualified for a Work Capability Assessment for Universal Credit.  We helped him complete the assessment to send to the Department of Work and Pensions.  We advised him to apply for settled status before the Brexit deadline in December and encouraged him to pursue his criminal injuries claim.

The adviser will keep in touch with David and, of course, our door is always open (by phone or online anyway!)

How to contact Citizens Advice Reigate and Banstead.