Citizens Advice is promoting National Consumer Week in partnership with Trading Standards and the government to raise awareness of Consumer Rights Act 2015. We want everyone to know their new rights. Consumer Rights Act 2015 makes existing rights simpler and clearer, including the rights: to clear and honest information before you buy to get what you pay for to goods and digital […]
Louise Tennuci, one of our volunteers, is leading a project in the bureau to make life easier for those of our citizens who qualify for parking badges. Louise says “I have volunteered at the Bureau since January 2012. I am a member of the Research and Campaigns Team which aims to highlight the problems and […]
Since 2013 anyone who has needed to make a claim in the Employment Tribunal has had to pay a fee and another much higher fee to have their claim actually listed for a hearing. The result has been a very large (70%) fall in the number of applicants. Responding to wide concern about this the House of […]
Citizens Advice Reigate & Banstead is calling on the government to scrap its plan to close courts at Redhill and Reigate and transfer their work to Guildford and Staines. Writing to the Ministry of Justice the charity says local justice in the form of court and tribunal services is as important to the community as […]
The Royal Association for Deaf people (RAD) has announced a new pilot service with HMRC to make tax information accessible to Deaf people (BSL). For Deaf customers, who can handle their own affairs but cannot speak to HMRC directly, can now via a webcam use video relay with a British Sign Language (BSL) interpreter. The interpreter […]
Annual Return 2014 Reigate and Banstead Citizens Advice Bureaux Financial Statements 2013-14
Have you had a bad experience with your local health or social care services? We are here to help! As well as providing you with support and advice about your individual issue, by telling us your experiences you may help to improve these services locally. As part of the “watchdog” organisation Healthwatch Surrey we use […]