Citizens Advice Reigate & Banstead we are a local Charity

We help everyone, whatever your problem, find a way forward

We aim to:

• Provide the advice people need for the problems they face.

• To improve the policies and practices that affect people’s lives.

• To bring about positive changes to people’s lives.

We value diversity, promote equality, challenge discrimination and we support some of the most vulnerable in society. We use the information we gather to campaign for social justice, so that individuals do not suffer through a lack of knowledge or an inability to express themselves effectively.
We operate from two offices, in Redhill and Banstead, and outreach centres across Reigate and Banstead.  We offer a 5 days-a-week telephone advice service.

Our Strategic Priorities for the future

We will seek to achieve our aims and support the development of how we work by focussing on the following 5 strategic priorities

1. Change – manage change to adapt and improve our service delivery model to react to changes in the external environment and the needs of our clients
2. Resources – achieve long term financial sustainability through diversification of income streams and seeking to collaborate where possible
3. Impact – tell people who we are and what we do whilst growing the number of partners we work alongside to develop our services.
4. Good Governance – ensure we are compliant and maximise external support to deliver an efficient service
5. People – Ensure we have a motivated workforce that is adequately rewarded and recognised

We help people resolve their legal, money and other problems by providing free, independent and confidential advice, and by influencing policymakers. With the growth of economic and other difficulties, we provide a front-line service for everyone in the local community and particularly those in greatest need.
The benefits of our work are not limited to improving our clients’ financial situation but also contribute to improving their health and well being, reducing their stress and improving their confidence in dealing with their own problems.

• Reigate & Banstead Borough Council to ensure that appropriate information and advice is available to local people on a range of issues including debt, benefits entitlements and housing.
• Surrey County Council to provide advice service in collaboration through our network of Surrey Citizens Advice services
• Raven Housing Association Tenants to provide advice and support in housing concerns
• Children's Centres to provide advice and support to young families and single parents.
• Schools and colleges to provide young people with the skills and confidence to manage the new challenges they face as they take on greater financial responsibilities.
• Voluntary sector groups and specialist charities in a community-wide mutual support network.
• Food banks to support clients in need of emergency help.

Citizens Advice has provided free, confidential and independent advice for local people since 1939 when the first Citizens Advice Bureau opened in Reigate.